What is a retainer?
A retainer is a pre paid block of time that is deposited into a savings
account. As work is performed for you company, PCS uses the savings account to
pay for the service rendered.
Think of it as if you were to retain a law firm's services. When you purchase a
retainer you will get priority scheduling of our services. If you have an
Outage* and another client without a retainer has an outage you will get our
attention first. We respond onsite and work the
issue until it is resolved. With a standard retainer we will respond within 24
business hours to your call and schedule an appointment convenient for you. With
a Special Preference Retainer the response time is greatly reduced to 4 hours, 24
hours a day.
Standard Retainers
- 5% Discount on block of 25 hours
- Purchase 25 hours @ $55 and you will the equivalent of 30hrs
- 10% Discount on block of 75 hours
- Purchase 75 hours @ $55 and you will get the equivalent of 82.5hrs
- 15% Discount on block of 150 hours or more
- Purchase 150 hours @ $55 and you will get 168 hrs
Special Preference
Retainers
For those in need of immediate attention we have Special Preference
Retainers (SPR).
For an increased hourly rate we will guarantee response time of 4 hours or less.
Pricing for special preference retainers:
- 50 Hour SPR
- $70 per hour normal hours
X 1.5 After Hours
X 2 on Holidays
- 75 Hour SPR
- $65 per hour normal hours
- X 1.5 After Hours
X 2 on Holidays
- 150+ Hour SPR
- $60 per hour normal hours
- X 1.5 After Hours
X 2 on Holidays
Call For more information- 406-212-3793
*Outage= 25% or more of your employees affected by the system or service
being down.
